Conduct collection activities for delinquent and Non-Performing Loan (NPL) accounts through phone calls, written correspondence, and follow-up actions to achieve recovery targets.
Insights Generation - Analyze campaign performance, audience data, and digital channels to generate actionable insights that inform marketing strategies, targeting, and media optimization efforts.
Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook