Issue Escalation: Evaluate and manage user requests and incidents using ITIL methodology for prioritization, and escalate issues and enhancement requests to the appropriate Support Team, tracking them to conclusion
Develop user stories, acceptance criteria, process flows, use cases, business rules, service journeys, and technical specifications that guide delivery teams.
Payroll Analysis & Administration: Ensure accurate, timely, and compliant payroll processing by validating employee remuneration data, adminis ate implementation of approved reward initiatives to support employee satisfaction and policy compliance.
Process Optimization & AI Automation: Identify manual, repetitive, or error-prone processes and pragmatically redesign them using advanced spreadsheets, BI dashboards, and emerging AI productivity tools