Develop and maintain the corporate knowledgebase for MES and ancillary applications and associated environments.
Develop training plans and provide ongoing training to application users as needed.
Serve as the primary point of contact to manage functional and technical issues with vendors, and coordinate cross-functional teams (IT, engineering, production) to keep projects on track.
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Maintain alertness and quality of analysis regardless of time of day
Company Description
Clone & Freemen has been a trusted technology partner for over 28 years, specializing in creating integrated and innovative solutions for B2B leaders. From managed IT and cybersecurity to digital design and IoT systems, the company delivers tailored services through its MSP+ ecosystem. Operating as a full-service partner, Clone & Freemen bridges the gap between maintaining operational stability and driving forward-looking technological innovation. Their mission is to empower businesses with seamless, connected technology solutions that support both current operations and future growth. The company is known for its commitment to accountability and delivering impactful results.
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Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
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Manage country financial performance through deep understanding on business dynamic, track & monitor both financial and business KPIs and provide insightful financial advice to drive country performance,
Partner closely with country key stakeholders and ensure on-time communication on financial outlook, risks and opportunities between country and cluster. Assess and verify information and assumptions using essential business knowledge.
Provide comprehensive financial analysis both regular & adhoc request from key stakeholders, including (but not limited to) profitability analysis – pricing strategy and margin expansion, cost spending analysis and other relevant aspects of financial management.
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Timely communication with clients through letters and phone calls to complete the reviews before overdue date.
Follow-up on deficient cases, issue follow-up letters and adhere by the timeline required to be served to the clients before hard hold date.
Timely placement of risk codes for deficient customers and removal of risk codes once customer has reverted with appropriate documents and information.
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Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
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Risk Exception Processing: Review, evaluate, and track Digital Security Policy exception requests (DTAP/policy waivers), ensuring business justifications are valid and compensating controls are properly established.
Compensating Controls Validation: Collaborate with engineering and operations teams to define, validate, and monitor effective compensating controls for accepted risks and policy deviations.
Risk Mapping & Register Maintenance: Feed risk analysis findings and approved risk exceptions into the enterprise D&IT risk register, ensuring visibility and periodic re-evaluation.
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Provide guidance to internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements
Investigate and resolve procurement and P2P exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely issue resolution and escalation management.
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Cash Flow & Working Capital — Monitor Group cash position and working capital performance, including receivables ageing, collections and payment cycles, and flag funding requirements to management.
Cost Control & Operating Efficiency — Track headcount and operating expenditure against budget, analyse cost drivers across entities, and support cost optimisation and productivity initiatives.
Business Partnering — Work with department heads and country leads so budget ownership sits with the business.
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Assess exploitability and potential business impact of excessive privileges, insecure configurations, weak controls, technology vulnerabilities, and exposed services.
Recommend, track, and validate remediation activities to reduce organizational cyber exposure.
Support adversary simulation and purple team exercises to assess security control effectiveness.
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