Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Execution of Internal Controls in accordance with GSK Internal Control Finance Framework.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
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Communicate with clients via phone, email, and other channels to resolve payment issues and negotiate payment plans if necessary.
Collaborate with internal teams, including billing, cash application, credit, sales, and customer service to resolve billing discrepancies and disputes.
Investigate and follow up on unidentified or unmatched collections in a timely manner.
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Perform end-to-end testing activities, including Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing.
Identify, document, monitor, and support the resolution of defects, risks, and quality issues throughout the software development lifecycle.
Conduct quality reviews and assessments to ensure compliance with established standards, methodologies, and best practices.
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Collaborate closely with Business Analysts, Developers, and Technical Leads to ensure alignment between business requirements and system design, and to validate solution feasibility.
Design and review system integration approaches (APIs, web services, middleware) to ensure interoperability between systems and platforms.
Evaluate and recommend appropriate technologies, tools, and architectural approaches for client engagements, in alignment with best practices and standards.
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Market Research: Analyze global retail trends, customer behavior, and regulatory landscapes to inform strategic decisions.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for the COO and senior leadership.
Stakeholder Coordination: Collaborate with regional teams to align operational processes and ensure seamless execution of international projects.
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Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Cash Flow & Working Capital — Monitor Group cash position and working capital performance, including receivables ageing, collections and payment cycles, and flag funding requirements to management.
Cost Control & Operating Efficiency — Track headcount and operating expenditure against budget, analyse cost drivers across entities, and support cost optimisation and productivity initiatives.
Business Partnering — Work with department heads and country leads so budget ownership sits with the business.
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Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
Perform any other ad-hoc legal/compliance duties.
Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of relevant work experience ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
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