Involving in continual improvement plans and activities to fulfill requirements for quality.
To identify and report to the management on the problems/ defect found. Responsible to all customers complaints and non-conformance issues, liaise with other departments in any issues related to quality aspects, internal and external.
Maintain and update documentation for QC inspection and any quality related documents.
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Own customer quality communication and complaints through containment, 8D, corrective action, verification and closure.
Lead investigations and cross-functional actions with Production, Engineering, Maintenance, Logistics and suppliers; require containment/rework as needed.
Monitor PPM, rejection, rework, scrap, complaints and Quality KPIs; drive defect prevention and process capability.
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Assist in preparing technical drawing numbering, revision control, and corresponding inspection reports.
Support the maintenance of ISO 9001 documentation: filing, updating QMS records, issuing inspection check sheets, managing non-conformance reports (NCRs) archive.
Provide general administrative support for the QA/QC department: data entry, report generation, assisting audits, etc.
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Coordinate inspections: Arrange and conduct joint inspections with clients, consultants, and higher management.
Address non-conformances: Participate in the disposition of non-conforming items and lead the root cause analysis for corrective and preventive actions.
Final acceptance: Conduct final inspections and obtain client acceptance of the finished work.
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