Manage inventory levels for treatment products, retail products, linens, and spa supplies.• Conduct regular stock counts and inventory audits.• Coordinate purchasing and supplier relationships.• Ensure sufficient stock availability while minimizing wastage and overstocking.
Oversee appointment scheduling and therapist allocation.• Optimize treatment room utilization and daily therapist productivity.• Manage booking systems, member reservations, and guest requests.• Ensure efficient handling of cancellations, rescheduling, and special arrangements.
Recruit, train, and develop spa therapists and support staff.• Conduct regular skills assessments and service quality evaluations.• Develop treatment SOPs, service standards, and operational guidelines.• Lead ongoing training programs focusing on treatment excellence, guest engagement, and upselling techniques.• Foster a positive, professional, and high-performance work culture.
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Financial Management• Monitor and verify daily cashiering and cash handling procedures in accordance with the Company’s accounting standards• Prepare and analyze daily, weekly, bi-weekly or monthly sales, financial and operational reports Staff Management• Supervise and motivate service and kitchen staff• Prepare weekly staff rosters and monitor attendance to ensure adequate staffing for operational needs• Train new employees on SOPs, customer service, and operational procedures• Monitor staff discipline and performance management• Assist with recruitment and staff planning when required
Accountability, Responsibilities and Authority• To be answerable to the outlet happening, no matter from internal or external issues• To know one position to not abuse authority, on hands to guide staffs, and floor operation• To assign duties to staffs by their position
The responsibilities and duties outlined above are not exhaustive and may be amended, added to, or modified from time to time according to the operational needs of the company. The employee may also be required to perform other duties as assigned by management.
Financial Management• Monitor and verify daily cashiering and cash handling procedures in accordance with the Company’s accounting standards• Prepare and analyze daily, weekly, bi-weekly or monthly sales, financial and operational reports Staff Management• Supervise and motivate service and kitchen staff• Prepare weekly staff rosters and monitor attendance to ensure adequate staffing for operational needs• Train new employees on SOPs, customer service, and operational procedures• Monitor staff discipline and performance management• Assist with recruitment and staff planning when required
Accountability, Responsibilities and Authority• To be answerable to the outlet happening, no matter from internal or external issues• To know one position to not abuse authority, on hands to guide staffs, and floor operation• To assign duties to staffs by their position
The responsibilities and duties outlined above are not exhaustive and may be amended, added to, or modified from time to time according to the operational needs of the company. The employee may also be required to perform other duties as assigned by management.