Collaborate with business, technology, and data stakeholders to gather requirements, support system enhancements, conduct UAT, and drive process improvements.
Lead day-to-day execution of the program, managing cross-functional workstreams (e.g., functional, technology, Integration, Data Migration, Testing, Change Management, etc.)
Handle escalation enquiries from policyholders, intermediaries, healthcare providers, and internal stakeholders, providing timely and professional resolutions.
Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:
Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:
Coordinate compliance training and awareness activities, including preparing or maintaining training materials, supporting implementation, tracking completion and preparing status updates for management and relevant stakeholders.
Build strong relationship with 1st and 2nd line of defence to identify potential red flags and ensure that insights to emerging risk and controls are identified and managed