d) Correspond with customers via email on claim matters such as the status or progress of the claim as well as any other queries. Job holder must consult HOU, HOD and/or the Department’s Legal Advisor before responding to the customer, depending on the complexity of the case.
e) Attend to walk-in customers and/or communication via phone calls regarding claim matters.
f) Share knowledge or feedback on process improvement with team members and relevant staff in the Company to enhance their skills and competencies which can ensure error-free and timely task execution.
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