Coordinate with overseas customers, suppliers, freight forwarders, shipping lines, transport providers and customs brokers to ensure smooth shipment execution.
Monitor shipment schedules and proactively resolve customs clearance, shipping, delivery or documentation issues.
Liaise with Production, Warehouse, Procurement and Sales teams to coordinate order fulfilment, shipment planning and inventory movement.
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To ensure all inbound and transit cargo are breakdown and properly handled in accordance to company standard operating procedures, achieve service standard and requirements.
To ensure all inbound cargo are release to customer within the service standard.
Supervising cargo handling operations for small teams of MH and vendor staff.
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Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
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