Simpan rekod penyelenggaraan, pembaikan dan inventori alat ganti yang tepat.
Memastikan semua peralatan beroperasi dengan cekap dan mematuhi piawaian keselamatan dan kualiti.
Serahkan laporan berkala kepada penyelia terdekat, memperincikan aktiviti penyelenggaraan, tugas yang telah disiapkan dan sebarang isu yang dihadapi.
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Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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Train team members and implement Hilton standard and related departmental regulations.
Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
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