Detail-oriented Quality professional in metal manufacturing with experience in handling customer complaints, ensuring product quality, improving production processes, and driving continuous improvement initiatives. Skilled in root cause analysis, inspections, and quality reporting to meet customer and company standards.
Managed and responded to customer complaints using structured 8D reports and 5-Why analysis to identify root causes and implement effective corrective actions.
Ensured all parts undergo final inspection prior to delivery to customers.
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Physical Stamina: High energy and stamina to walk the active site, climb scaffolding, endure outdoor site weather, and support ad-hoc night-shift concrete pouring duties.
Core Skills: Excellent command of written English and Bahasa Malaysia to handle formal JKR correspondence. Highly proficient in interpreting complex structural drawings.
Maintain and update supplier information, price lists, product specifications, and purchasing records.
Follow up with suppliers on order status, delivery schedules, outstanding items, and back orders.
Coordinate with internal departments such as Production, Warehouse, Finance, Sales, and Operations to ensure purchasing requirements are fulfilled.
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Tracking & Expediting: Monitor document review statuses and proactively follow up with internal engineers, consultants, sub-contractors, and clients to ensure timely approvals and responses to RFIs and submittals.
Reporting: Generate regular document status reports, overdue matrices, and progress dashboards for the project management team.
Project Handover & Closeout: Organize, compile, and index final handover documentation, including As-Built drawings, Operation and Maintenance Manuals (O&MM), and warranties for project closeout.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Ensuring an open and dynamic communication channels to liaise and communicate with all related parties in the course of performing assigned duties
Candidate must possess at least an Diploma in Accountancy or its equivalent.
At least 2 years of related working experience, (Familiarity in the Accounting System and Microsoft Excel in the preparation of a full sets of Accounts is an added advantage).
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