You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
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In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.
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Partner closely with Regulatory Reporting, Finance, Risk, Compliance, and IT to support reporting enhancements, remediation initiatives, and regulatory change delivery.
Support UAT planning and execution to ensure solutions meet regulatory and control requirements.
Operate confidently in a fast‑paced, resource‑constrained environment with multiple priorities.
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Be the warm welcome that kicks off a memorable guest experience.
Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
Conduct shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attend Group Pre-conference with Operational and Sales Leads, manage group room allocations and handle group arrivals and departures. Check responses/action all emails in a professional and timely manner. Handle IHG One Rewards Club members and non-members’ room allocation, ensure rooms are assigned according to preferences.
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Communicate closely and regularly with Housekeeping Supervisor on room status; arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinate with Engineering and Housekeeping on RPM (Preventive Maintenance) daily on the blocking and releasing after completion.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
Elevate Guest Experience – deliver our Loyalty Experience by acknowledging our IHG One Reward Club members. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
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Actively support the DPM team in the daily activities and tasks assigned
Liaise and work closely with various internal stakeholders on DPM administrative matters
Support the DPM team in their day-to-day management of the DPM mandates offered by the Bank, including pre & post trade monitoring of the transactions to ensure mandates or funds' adherence with the stated guidelines and the Bank's in-house investment policies
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