You will investigate overseas cheating reports and player ban appeals through evidence and video review, assess anti-cheat systems to minimize false positives and enhance game integrity, and analyze user complaints to identify root causes and support developers in implementing fixes. You will primarily support Mandarin-speaking players and content, including reviewing reports, appeals, and user-generated content in Mandarin. You will monitor and review all player-generated content (voice, video), and proactively identify and remove inappropriate material, including adult content, violent, and cyberbullying.
Key responsibilities
Investigate overseas cheating reports and player ban appeals through evidence and video review
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Support the development and implementation of policies, procedures, and guidelines across various project workstreams
Provide administrative and project management support, including record-keeping, documentation, tracking of vendor payments, billing, budgets, and project timelines
Coordinate meetings with stakeholders, including preparing minutes and tracking follow-up actions
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8+ years' experience in business development or account management BS/BA in a highly quantitative field, such as Economics, Business commerce, or equivalent experience preferred Experience working effectively and cross-functionally with all levels of management, both internally and externally Ability to define, initiate and drive business opportunities in a fast-paced, rapidly changing environment. Good understanding of the internet industry. Advanced skill in MS Excel, and PowerPoint.
Coordinate with Finance and relevant stakeholders to reconcile asset records, approvals, implementation evidence, proceeds and accounting treatment, and to maintain a clear end-to-end audit trail.
Monitor asset clearance against operational and land handover milestones, and escalate constraints that may affect site clearance or handover readiness.
Minimum 1–2 years of customer service experience, preferably in the gaming, technology, e-commerce, contact centre or other service-oriented industries.
Candidates with 1–2 years of hands-on mobile gaming experience, particularly in Simulation and Strategy (SLG) games will have an added advantage.
Fresh graduates and candidates without direct gaming-industry experience are also encouraged to apply if they are active mobile gamers with strong communication skills and a willingness to learn.
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