Collaborate closely with product managers, developers, and marketing teams to ensure designs are implemented accurately and efficiently.
Proactively identify opportunities to improve user experience, usability, and conversion through thoughtful design recommendations and UX enhancements.
Create supporting visual assets, including banners, icons, mascots, illustrations, and other graphics required for digital products and marketing campaigns.
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You will investigate overseas cheating reports and player ban appeals through evidence and video review, assess anti-cheat systems to minimize false positives and enhance game integrity, and analyze user complaints to identify root causes and support developers in implementing fixes. You will primarily support Mandarin-speaking players and content, including reviewing reports, appeals, and user-generated content in Mandarin. You will monitor and review all player-generated content (voice, video), and proactively identify and remove inappropriate material, including adult content, violent, and cyberbullying.
Key responsibilities
Investigate overseas cheating reports and player ban appeals through evidence and video review
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Minimum 1–2 years of customer service experience, preferably in the gaming, technology, e-commerce, contact centre or other service-oriented industries.
Candidates with 1–2 years of hands-on mobile gaming experience, particularly in Simulation and Strategy (SLG) games will have an added advantage.
Fresh graduates and candidates without direct gaming-industry experience are also encouraged to apply if they are active mobile gamers with strong communication skills and a willingness to learn.
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We are looking for a Game Player Support Specialist to provide timely and effective assistance to players. The ideal candidate has customer service experience, a strong interest in mobile gaming, and a good understanding of strategy and simulation games.
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