Lead stakeholder engagement across content, scheduling, metadata, digital, distribution, engineering and product teams to align metadata requirements, delivery priorities and downstream consumption needs.
Coordinate relevant domain owners on data centre setup and commissioning, power and cooling readiness, server and storage deployment, network changes, or GPU/cloud rollout, depending on the project
Provide independent 2nd-line oversight and effective challenge to 1st-line Engineering, Product, and IT Security teams regarding system architecture, code deployment, and cloud infrastructure changes.
Reporting and Customer Reviews: Prepare regular support performance reports for senior management and ticket status updates for customers. Lead customer service reviews to discuss performance, outstanding issues and improvement opportunities.