Coordinate core HR operations, including onboarding, employee movements, confirmation, performance management, and other employee lifecycle activities. Provide advisory and coordinate payroll-related matters with employees and management, while ensuring timely submission of payroll inputs to PMB HR for payroll processing.
Manage day-to-day employee and industrial relations matters by serving as the first point of contact for employee concerns, grievances, disciplinary issues, and workplace conflicts. Facilitate resolution at the business level where appropriate, and escalate complex or high-risk ER/IR matters to PMB HR for specialist advice and intervention.
Continuously monitor adherence of HR policies, practices, and employment matters with applicable labour legislation, regulatory requirements, company policies, and shareholders' governance requirements.
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Drive organizational design initiatives that improve operational efficiency and effectiveness across business functions
Steer the performance management agenda with business leaders, ensuring robust differentiation, capability development, and timely interventions that raise overall organizational performance
Partner with the rewards function to develop market-driven compensation recommendations that strengthen employee performance, engagement, and retention
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Drive organizational design initiatives that improve operational efficiency and effectiveness across business functions
Steer the performance management agenda with business leaders, ensuring robust differentiation, capability development, and timely interventions that raise overall organizational performance
Partner with the rewards function to develop market-driven compensation recommendations that strengthen employee performance, engagement, and retention
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Talent Profiling: Compile and maintain detailed profiles for high-potential employees, consolidating records of their skills, progress, and career progression
Readiness Assessments: Organise workforce readiness assessments and analyze competency gaps to ensure potential successors are prepared for critical organizational roles.
Strategic Mapping: Review job descriptions, organizational structures, and business objectives to align the succession pipeline with long-term company priorities
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Partner with country and regional leadership to embed a high-performance, future-ready organizational culture
Act as a trusted advisor to country leadership on organizational structure, talent strategy, and workforce effectiveness
Lead strategic workforce planning, including support for mergers and acquisitions (M&A), demand forecasting, capability gap analysis, and talent deployment
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Engage in solutioning workshops and weekly/monthly calls to support transition planning.
Monitor and track transition and hiring activities using Smartsheet, Power BI, and other project management tools; proactively identify risks, escalate issues as needed, and represent the People workstream in weekly progress meetings.
Recruit, transition and onboard employees from outsourcing clients and their existing providers. Lead discussions with client and/or existing service provider to coordinate HR transition activities.
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Possess a sound knowledge of Malaysian Employment Laws including Employment Act 1955 and Industrial Relations Act 1967.
To responsible in all aspects of human resource function which include employee relations & discipline, payroll, compensation and benefits, recruitment and selection, training and development and performance appraisal administration.
To implement human resource policies and procedures in line with the organization’s needs.
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Ensure compliance with statutory requirements, labor laws, and internal policies. Monitor changes in regulations and proactively implement required changes to policies and procedures.
Oversee and manage Workday process for accurate record-keeping and data integrity. Ensure employee data in Workday are up-to-date.
Ensure transactional operations and record maintenance are accurate and efficient by executing or implementing regular quality checks on workflows for proper control and audit measures.
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You will drive support transformation initiatives including shift-left strategies, knowledge management, process standardisation, automation opportunities, and reduction of repeat incidents.
You will partner with Pops, other GTS teams, and external vendors to resolve complex issues, coordinate changes, and improve system supportability across the People Systems environment.
You will support budget planning and tracking for the People Systems organisation, and help manage vendor engagements including software tools and professional services procurement.
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You will provide hands-on coaching to cohort participants across a 16-week implementation cycle, including data analysis for baselining, value-add and non-value-add step identification, root cause analysis, productivity measurement, and running the project tollgate reviews with functional sponsors.
You will identify where AI tools and automation can replace manual steps, partnering with our platform teams to design AI-assisted workflows and using generative AI for data analysis, process documentation, and solution ideation to accelerate every engagement.
You will build an industry-leading AI-augmented process reengineering capability for the Customer — working hands-on with frontier AI models and emerging agentic tooling to prototype, test, and operationalise approaches that go well beyond off-the-shelf automation, and codifying the repeatable patterns others across the region learn from.
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Candidates should possess analytical and problem-solving skills, including the ability to interpret data, identify process issues, and propose practical improvements.
Relevant qualifications such as a diploma or degree in business, engineering, operations management, or a related field are beneficial, along with proficiency in common office software (e.g., AI, Microsoft Office, spreadsheets, and communication tools).
Prior experience in an assistant manager or supervisory role, especially within technical services or industrial safety environments, is an advantage.
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