Handle staff queries and provide guidance on HR policies, procedures, benefits and other employment-related matters, and escalate complex or sensitive issues to the HR Manager when required.
Coordinate the onboarding and offboarding processes, including preparation of relevant documentation and coordination of necessary arrangements.
Coordinate internal events, such as annual dinners, festive celebrations and team-building activities.
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Employee Lifecycle & Onboarding: Coordinate onboarding, offboarding, exit documentation, and key lifecycle milestones, including probation evaluations, confirmation reviews, and performance appraisals.
Benefits & Group Insurance Admin: Act as the primary liaison with insurance providers to administer employee group medical and coverage plans—managing timely enrolments, renewals, terminations, policy updates, and claims processing.
Culture, Engagement & HR Projects: Plan company events, coordinate welfare programs, compile management HR reports, and support HR system implementations or process improvements.
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Manage foreign-worker accommodation and hostel operations, including facilities, discipline, 6S practices, audits and compliance with the Workers’ Minimum Standards of Housing and Amenities Act 1990, commonly known as Act 446.
Support foreign-worker recruitment, onboarding, documentation and welfare.
Ensure employee welfare, compensation and HR improvement initiatives are managed effectively.
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Own full-cycle HR operations for Malaysia, from onboarding to offboarding, with particular focus on contractors, part-timers, and the internal Luxury Careers Malaysia team — covering contracts, HR records, leave and attendance, benefits, statutory compliance, and day-to-day employee queries.
Provide HR operations support and contract management for Singapore, including preparing and renewing employment contracts, maintaining documentation, and coordinating with the Singapore team in line with MOM and Employment Act requirements.
Run the overall part-timer program end to end, covering onboarding, timesheet and overtime tracking, payroll, and offboarding of part-time and temporary staff.
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Culture & Communication: Build and maintain a strong internal communication framework through close collaboration with leadership and employees, fostering trust, transparent, goodwill, and a shared commitment to company values and culture.
Minimum 5 years of HR Business Partnering experience, preferably in fintech or technology industries.
Deep understanding of end-to-end HR operations and workflows, with familiarity in leveraging HR tools and technologies.
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Support improvements in recruitment processes, talent pipeline development, and employer branding initiatives.
Handle employee lifecycle management, including onboarding, employee records updates, probation confirmation, and offboarding processes.
Assist in maintaining and standardizing HR policies, procedures, and documentation to ensure compliance with Malaysian labour laws, company policies, and internal processes.
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Partners closely with hiring managers throughout the recruitment process to understand hiring requirements, provide recruitment updates, coordinate interview schedules and feedback, facilitate interviews, prepare interview materials, and support timely hiring decisions.
Prepares new employee files, maintains existing employee records, and ensures documentation is complete, accurate, and compliant with company policies and applicable legal requirements.
Maintains recruitment and employee information within the Human Resources Information System (HRIS), ensuring data accuracy and timely updates while maintaining the confidentiality of employee records.
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Serve as a liaison between employees and management to address employee concerns, foster a positive workplace culture, and ensure open communication channels.
Assist in organizing employee engagement activities to promote a cohesive and inclusive work environment.
Provide guidance to employees on company policies, procedures, and benefits.
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