Prior experience with eDiscovery, digital forensics, investigative analytics or information governance software. Familiarity with data processing workflows, electronically stored information (ESI), or legal and regulatory data obligations in these domains would accelerate contribution significantly.
Experience working across multiple geographic regions or with global enterprise customers. Given the AMER, APAC and EMEA scope of this role, prior exposure to regionally varied infrastructure standards, data sovereignty requirements or customer procurement practices is advantageous.
We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.
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Serve as the primary technical contact for the customer throughout the implementation. Build and maintain trusted relationships with customer stakeholders at technical and operational levels, translating complex platform capability into clear, practical guidance.
Execute a structured handoff from Customer Success and ensure a clean transition to support and ongoing success at close of engagement. Document deployment decisions, configuration rationale and known considerations to enable the customer and internal teams to operate the platform confidently post go-live.
Contribute to the continuous improvement of Nuix's professional services delivery practice. Share implementation learnings, contribute to methodology and playbook development, and provide feedback on recurring technical or scoping issues to inform pre-sales and product teams.
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Actively track and follow up with the progress of projects to ensure milestones are achieved and major issues are escalated in a timely manner
Be an advocate of change and act as a change agent in driving business readiness in projects, including challenging current processes and practices, and encouraging new ways of working
Proactively identify options for up/down stream dependencies, to solve risks or issues, with associated pros and cons for stakeholder decision-making
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