Our client, an MNC within the Fortune 500 involved in the Oil & Gas industry, is presently looking for a Trade Support Officer to join their growing team.
We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group/CITIC Group and will be deleted from our files after 6 months from the date of application.
We’re looking for someone friendly, responsible and hands-on to support daily operations and give customers a smooth experience—from their first enquiry to receiving their order.
Carry out scheduled and ad-hoc on-site visits to client offices, including hardware setup, configuration and deliveries (laptops, desktops, printers, network equipment)
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
Software access: Manage user accounts and permissions for tools such as Notion, Slack and Claude, as well as email and other company tools; handle access requests and keep clear records.
Co-ordinate hearing assessments and fittings within clinics, ensuring prompt and accurate delivery of Hearing Assessment reports and files from clinics to Insurers and solicitors
We’re looking for someone friendly, responsible and hands-on to support daily operations and give customers a smooth experience—from their first enquiry to receiving their order.