Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Aim to resolve customer enquiries at the first point of contact. Escalate complex cases accurately and follow up with internal teams or external service partners until closure within the required SLA.
Govern financial workflows as the Alternate Finance Officer, functioning as Requestor, Unit Resource Officer (URO), and Acceptance Officer (AcO) to ensure total adherence to established finance policies
Business Governance & Project – impact analysis, process alignment, customer impact assessment, communications and PDPA, PCIDSS compliance on business processes. To ensure that all processes involving in operational mode are properly documented, and that the documentations are managed and controlled.
Utilize existing tools (e.g., JIRA) for test tracking and perform various positive & negative testing in various Trade Finance Operations systems (e.g. case management systems, trade finance processing systems, Swift system)
Create mapping / translation incl. inline documentation in SEEBURGER Mapping Designer for any kind of data format (e.g. ANSI.X12, EDIFACT, CSV, IDoc, XML, JSON, Inhouse, AVRO, SQL).
Automation & Process Improvement: Develop scripts to automate repetitive operational tasks, streamline support workflows, and uplift service standards.
Build strong audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes for assigned locations and BUs