Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
Oversee and manage HR administrative functions, including employee onboarding, offboarding, maintaining accurate employee records, and ensuring compliance with labor laws and company policies.