Handle multi-channel customer interactions (phone, chat, email) promptly and professionally. Communicate clearly and effectively in Mandarin, Cantonese, and English. Provide accurate information, resolve customer inquiries, and escalate issues when necessary. Log customer interactions and follow up with appropriate departments as needed. Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction. Maintain confidentiality and integrity in handling sensitive customer information. Adapt quickly to updates in procedures, systems, and product offerings. Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.
· Responsible for the creative direction and conceptualisation of both marketing and non-marketing artwork collaterals.
· Liaise with operations teams and vendors to ensure that provision of all marketing and non-marketing artwork collaterals is timely and fulfils the business requirements.
· Ensure that documentation and working files for all marketing and non-marketing artwork collaterals are maintained properly in the Shared Drive.
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Prepare audit support materials and liaise with auditors to fulfill necessary requests during the year-end audit.
Update internal treasury policies and process manuals to meet SOX and internal control requirements.
Assist in process improvements, automation, and standardization of treasury operations, and support treasury‑related system activities (e.g., ERP, banking platforms, payment files).
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You investigate and trouble shoot all equipment failures and malfunctions before calling outside repairmen, affect limited repairs that is within IKEA's own in house maintenance team ability and capability. If the issue is unforeseen, discuss / evaluate maintenance problem / service calls and agree to service delivery solution before calling in Service Office.
You coordinate and supervise work performed by outside contractors for maintenance as per IKEA Policy, Supervise the works of contractors in compliance with their PPM, in house rules, safety and emergency procedures, ensure that the services and assets are being delivered and maintained to IKEA SEAMEX expectations. Monitor FM contracts for compliance, while ensuring they comply with their scope of works, delivering best products & services at minimum expense.
You obtain and maintain a list of all third party servicing and repair team ensuring all building structures and systems are kept in good working condition at all time.
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You investigate and trouble shoot all equipment failures and malfunctions before calling outside repairmen, affect limited repairs that is within IKEA's own in house maintenance team ability and capability. If the issue is unforeseen, discuss / evaluate maintenance problem / service calls and agree to service delivery solution before calling in Service Office.
You coordinate and supervise work performed by outside contractors for maintenance as per IKEA Policy, Supervise the works of contractors in compliance with their PPM, in house rules, safety and emergency procedures, ensure that the services and assets are being delivered and maintained to IKEA SEAMEX expectations. Monitor FM contracts for compliance, while ensuring they comply with their scope of works, delivering best products & services at minimum expense.
You obtain and maintain a list of all third party servicing and repair team ensuring all building structures and systems are kept in good working condition at all time.
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Create a suitable corporate culture based on the company’s strategic goals to support the achievement of these goals;
Conduct human resource recruitment according to the human resource plan to ensure the normal operation of each department;
Assist the company’s management in management transformation according to the company’s development strategy to ensure the successful transformation of the company’s operations;
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