Oversee reception and front-of-house operations, ensuring professional visitor management, meeting arrangements, and quality service for customers, business partners, and VIP guests.
Assist clients in optimising processes and implementing robust controls to improve operational efficiency and mitigate risks; support regulatory compliance reviews and the development of compliance work programmes.
Developing a high-performing service team by leading, coaching, and developing field service engineers, service coordinators, and support teams while strengthening workforce planning, capability development, and succession planning.
Plan and priotize work to meet commitments. Manage and redistribute the workload of the team on a day to day basis as required to ensure all work is completed on time, taking into account annual leaves or unplanned sick leave.
Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner and ensure follow through.
Ability to engage senior banking stakeholders and translate product capability into business value, operating-model impact, risk reduction, speed-to-market, and customer-experience outcomes.
Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
Monitor contract expiry dates and other key contractual milestones, and work with contract owners to initiate renewal, extension or re-procurement activities sufficiently in advance to ensure continuity of services.