This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
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Foster effective collaboration within regional and global HR networks to understand pain points, proactively contribute in proposing solutions, and work closely with relevant teams on their implementation. Consistent and high-quality service deliveries are expected in this senior role
Execute system data maintenance and business process activities in support of P&C business processes when necessary, especially if they are required by critical projects. Build, support, and guide appropriate process execution, ensuring all HR processes comply with statutory and audit requirements
Mandatory 3 or more years of project management experience in the HR field
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Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
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Strengthen our people systems by managing BrioHR and other HRMS tasks, coordinating training and KPI tracking, and supporting CEO claim processes with attention to detail.
URGENT HIRING!Join us at Thriving Talents Sdn. Bhd. You will shape and scale core HR processes that keep payroll accurate, onboarding smooth, statutory filings compliant and HRDCorp claims processed, while also managing our HRMS and day-to-day office administration to support a hybrid work rhythm.
Strengthen our people systems by managing BrioHR and other HRMS tasks, coordinating training and KPI tracking, and supporting CEO claim processes with attention to detail.
URGENT HIRING!Join us at Thriving Talents Sdn. Bhd. You will shape and scale core HR processes that keep payroll accurate, onboarding smooth, statutory filings compliant and HRDCorp claims processed, while also managing our HRMS and day-to-day office administration to support a hybrid work rhythm.