Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Consolidate sales performance reports for Centre Manager
Assist in events and campaigns (coordinating, merchandise)
Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
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Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth and targets as defined by Regional Director
Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products across retail and non-retail
Coordinate cross-functionally with Supply Chain, Production, Logistics, and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
Drive continuous improvement and reporting — analysing performance data, leading digitalisation/ERP initiatives, and presenting insights in management reviews
Bachelor's/Master's in Engineering, Supply Chain, Business, or related field, with 8+ years in Customer Service/Customer Care/Order Management (manufacturing environment preferred), including 2–3 years in a supervisory/managerial role.
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Preparation and finalization of annual financial statements, monthly and quarterly management accounts, monthly cash flow forecast and annual estimates for discussion with local and HQ Management.
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