Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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Ensure suitable fabrication methods, tooling and technology are used
Coordinate with Engineering, QA/QC, PM and Procurement to resolve technical, quality, material and operational issues; liaise with vendors, subcontractors, clients and authorities for inspections and testing
Maintain accurate production, progress and manpower records; lead valve testing; support site construction, installation and commissioning when required
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Coordinate external audit processes at both the entity and consolidated group levels to ensure smooth year-end closures.
Act as the primary finance liaison for external auditors, tax advisors, and regulatory authorities on matters relating to consolidated financial reporting.
Coordinate with regional and local finance teams to standardize reporting processes and improve reporting efficiency.
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Product Lifecycle Management: Manage the product lifecycle from development to launch, ensuring products meet market needs and regulatory requirements.
Coordinate with R&D and regulatory teams to guide products through development stages, clinical trials, and approvals.
Ensure timely product launches by managing timelines, resources, and key stakeholders.
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Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Cooperate with internal solution center and technical department to provide on-site application and technical consulting services to customers. Analyze the needs of specific industries and customers, and be able to demonstrate and present the solutions provided.
Analyze the current and potential product needs of end customers, provide products and services that meet customer needs, and build good relationships with customers. Manage the whole customer experience from product support to final delivery acceptance and follow-up after-sales service and assist the background to make continuous quality improvement.
Regularly report to the direct supervisor the action plan on target customer tracking, market and industry application promotion, new product promotion, channel development and optimization, regional sales expansion, do a good job in weekly planning and review management, regularly participate in regional project review, communicate with other sales engineers in the department and share sales resources with each other. Submit monthly demand forecast and order and sales forecast report for responsible area regularly.
Delivers sales, market share, profitability, distribution, trade return, collection, and service level targets across assigned accounts.
Manages trade investment and account profitability through effective commercial planning, negotiation, and resource optimization.
Oversees day-to-day account management and operational execution across fast-paced retail and multi-store environments, ensuring high execution standards.
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Build and maintain long-term partnerships that deliver measurable value for clients and business partners.
Compensation is structured under an On-Target Earnings (OTE) scheme.
Degree in engineering/biomedical, medical technology, life sciences, or related technical discipline, with a minimum of 3 years of B2B sales experience in an international environment.
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Offer an extensive range of CARE products to customers.
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandizing techniques.
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Coordinate review and approval of medical materials and locally developed promotional materials; ensure medical materials provided from global or region for stakeholder engagement and events are tailored to local needs and reviewed/approved per local/P3 guidelines.
Ensure medical insights are provided to cross functional groups, including, but not restricted to: Pharmacovigilance, Regulatory affairs, Market Access, QA, Commercial teams, Brand team and others.
Responsible for risk identification and assessment, mitigation planning as well as implementation and monitoring of appropriate internal controls within the area of responsibilities.
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Ensuring customers are made aware of Inchcape’s Products and Services by introducing on (yearly) average more than 1 product at customer visits and/or as further directed in product sales campaigns in Salesforce.
Growing pipeline by at least 2 times sales targets through visiting customers and introducing Inchcape’s Products and Services.
Ensure alignment between Customers and Inchcape through discipline, transparency, and support across Inchcape’s organization.
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Prompt response in the handling of customers complaints and follow-ups.
Comparative studies on specifications and applications of competitors products. Setting-up and bench marking on quality of specifications that will be established into the Suka’s standards.
Review and co-ordinate the range of products represented by the company’s Principals with the view of expanding and identifying more applications.
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Maintain active CRM pipeline performance tracking in close collaboration with global sales and business development teams.
Relevant educational background in Food Process Engineering, Chemical Engineering, Bio-Processing, or equivalent.
Extensive knowledge and proven track record in solution selling spray drying equipment and technologies for food protein and powder ingredient processing.
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