Manage talent planning, recruitment, training, succession, and performance management for store operations. Develop strong leaders and ensure accountability across teams.
Ensure consistent customer service excellence, high store presentation standards, effective merchandising, and product availability. Support promotional execution with commercial and marketing teams.
Provide operational input into marketing strategies, monitor competitors and market trends, and assess readiness for new products, services, or retail formats.
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Manage talent planning, recruitment, training, succession, and performance management for store operations. Develop strong leaders and ensure accountability across teams.
Ensure consistent customer service excellence, high store presentation standards, effective merchandising, and product availability. Support promotional execution with commercial and marketing teams.
Provide operational input into marketing strategies, monitor competitors and market trends, and assess readiness for new products, services, or retail formats.
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Support the setup and operational readiness of new businesses and retail locations, including timeline tracking, issue escalation, stakeholder coordination, and execution monitoring.
Support commercial evaluations and business case analyses, including financial modelling, project economics, expansion feasibility assessments, and performance tracking to support strategic decision-making.
Prepare management reports, project updates, presentation materials, and strategic recommendations for senior management and key stakeholders.
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Support the setup and operational readiness of new businesses and retail locations, including timeline tracking, issue escalation, stakeholder coordination, and execution monitoring.
Support commercial evaluations and business case analyses, including financial modelling, project economics, expansion feasibility assessments, and performance tracking to support strategic decision-making.
Prepare management reports, project updates, presentation materials, and strategic recommendations for senior management and key stakeholders.
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Strategic Reporting: Refine routine reporting into high-level dashboards that provide visibility into global performance for top management.
Operational Audit: Spend the initial phase learning the manual "as-is" logic of how GTPC oversees local teams. Identify areas where manual reporting can be replaced by automated data feeds.
Automation Roadmap: Design and implement tools that reduce the manual workload for the GTPC team, moving from "checking documents" to "managing by exception."
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Manage the end-to-end customer lifecycle from acquisition and activation through engagement, retention, growth and win-back.
Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value.
Continuously review and enhance the loyalty proposition, member benefits and engagement mechanics based on customer behaviour and business priorities.
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Source, evaluate, and manage suppliers based on pricing, product quality, supply capacity, lead time, reliability, and service performance.
Lead negotiations on pricing, payment terms, rebates, commercial terms, contracts, and other purchasing conditions to achieve cost savings and favourable business outcomes.
Monitor market pricing, product trends, supplier movements, and cost changes to support effective purchasing decisions.
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Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value.
Continuously review and enhance the loyalty proposition, member benefits and engagement mechanics based on customer behaviour and business priorities.
Lead negotiations on pricing, payment terms, rebates, commercial terms, contracts, and other purchasing conditions to achieve cost savings and favourable business outcomes.
Monitor market pricing, product trends, supplier movements, and cost changes to support effective purchasing decisions.
Manage supplier performance and build strong supplier relationships to ensure consistent supply and minimise disruptions to retail operations.
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Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value.
Continuously review and enhance the loyalty proposition, member benefits and engagement mechanics based on customer behaviour and business priorities.
Lead negotiations on pricing, payment terms, rebates, commercial terms, contracts, and other purchasing conditions to achieve cost savings and favourable business outcomes.
Monitor market pricing, product trends, supplier movements, and cost changes to support effective purchasing decisions.
Manage supplier performance and build strong supplier relationships to ensure consistent supply and minimise disruptions to retail operations.
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Design and execute pilot projects with defined success metrics; establish baselines, quantify benefits, and develop a repository of best practices.
Own and manage the improvement pipeline, including focused improvement and automation opportunities; collaborate with IT and Automation teams as initiatives progress. Track and define automation coverage across processes.
Develop bite-sized microlearning materials and training toolkits to support adoption of new ways of working and ensure sustainability of improvements.
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