Oversee all Smart Hands task execution: installations, migrations, patching, power cycling, hardware swaps, visual inspections, and structured cabling
Ensure timely response and resolution of customer tickets in full compliance with Service Level Agreements (SLAs); own the outcome, not just the process
Coordinate with Facilities, Security, Network, and Customer Operations teams during incidents, change activities, and maintenance events
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Provide day-to-day functional leadership, structure, and coaching for the Sales and Marketing departments.
Conduct regular bi-annual and annual Performance Development Reviews for direct reports and ensure continuous talent development across the broader team.
Define sales territories, allocate account coverage, and continuously adapt distribution models based on evolving market needs.
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To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know-Your-Customer processes involved and carry out proper due diligence when on-boarding a new customer.
To perform financial & risk analysis, evaluation and decision-making and to submit well written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
Coordinate with other product lines, departments and units for overall development of the portfolio including tapping on cross-selling opportunities as well as ensuring prompt and proper delivery of relevant services.
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Oversee trade compliance and logistics training to ensure cross‑functional teams understand documentation and LMW requirements.
Partner with global and local teams to integrate Malaysia‑specific compliance requirements into operational planning and execution.
Oversee compliance with Malaysia LMW regulations, including monthly, quarterly, and annual reporting, inventory reconciliation, and adherence to LMW operating conditions.
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Prepare weekly ops report on the performance of production and highlight issues and bottlenecks that may potentially impact the achievement of the production schedule, materials planning,
Monitors and co-ordinates on material shortages, expediting and ensuring material availability to support production plan
Analyse, prepare and submit monthly/quarterly reports on inventory, aging valuation, order delivery and service -provider performance.
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Defect & Deficiencies Management: Identifying, logging, and tracking Non-Conformance Reports (NCRs) and conducting root cause analysis (RCA) to prevent rework.
MEP Coordination: Ensuring the architectural and structural envelope seamlessly integrates with critical MEP (Mechanical, Electrical, and Plumbing) services.
QAQC Manager- Civil & Structural (Data Centre Construction) - Johor Bahru (Construction Multinational)
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