Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
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Manage operational and compliance duties, including handling product complaints and pharmacovigilance submissions, preparing accurate quotations, updating CRM tools, and completing required reports on time.
Represent the company professionally by conducting hospital-level talks, participating in industry events and trainings, supporting tenders/contracts, staying on standby/on-call as required, and collaborating effectively as a team player.
Bachelor's degree in any discipline preferably in Business or Science.
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