Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile‑based development initiatives.
Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA.
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Display strong writing skills using clear and concise language to effectively articulate results/conclusions of control testing activities to Direct Manager, Platforms, Senior Management, and other stakeholders.
Be a self‑starter in acquiring detailed understanding of ECT’s business processes through review of procedures, internal guidelines and regulatory guidance.
Create strong partnerships and collaborate effectively within the team and across the organization.
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Diploma/Degree students in Information Systems, Information Technology, Software Engineering, Computer Science, Business Information Systems, or related fields.
Strong interest in business applications, technology, and problem-solving.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
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Oversee and support day to day work of and ensuring accurate and timely execution and work closely with stakeholders to identify issues and translate them into technical requirements for system updates or setups.
User support & troubleshooting – Point of contact for system errors and manage data integrity.
Accurate and timely execution of agreed day to day processes supporting the business unit and taking ownership of the functions across a range of Private Capital Services structures.
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