Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment.
Customer focus providing consultancy to business clients regarding availability and functionality of services.
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Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
...
Support employee movement activities including hires, job changes, internal transfers, resignations, and terminations.
Monitor and follow up on payroll‑related aging items such as job changes, terminations, and expiring contracts to ensure timely processing before Payroll integration is cut off.
Perform OCR validation and other periodic checks to support payroll and downstream accuracy.
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