Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
...
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
- Malaysian citizen with a good command of spoken English- Warm, service-oriented personality who genuinely loves meeting people- Flexible and dependable - comfortable with night shifts, weekends, and public holidays
Leads and oversees all aspects of the housekeeping department.
Ensuring high standards of cleanliness, maintenance, and guest satisfaction across guest rooms, public areas, laundry operations, and team management.
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The working location is at BLOCK 1-10, 1-12, 1-14 & 1-16, JALAN PAHAT G 15/G, PUSAT KOMERSIAL OTOMOBIL, SEK 15 40200 SHAH ALAM, SELANGOR DARUL EHSAN.
The interview will be conduct at BLOCK 1-10, 1-12, 1-14 & 1-16, JALAN PAHAT G 15/G, PUSAT KOMERSIAL OTOMOBIL, SEK 15 40200 SHAH ALAM, SELANGOR DARUL EHSAN.
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