Maintain overall lounge readiness, including pantry, coffee bar, and seating areas, ensuring cleanliness, comfort, adequate stock levels, and compliance with standards.
Coordinate closely with hospital concierge teams and transport providers to ensure seamless guest transitions between airport and healthcare facilities.
Serve as the key liaison for all relevant stakeholders, including internal management, healthcare partners, and airport authorities.
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Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Malaysia or Asia Pacific as a Hotel Manager.
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