Forest City Golf Hotel Hiring! Hybrid Front Desk Agent in Johor, Earn up to MYR 2,300 - Ricebowl

• Minimum SPM or equivalent; Diploma in hospitality or tourism is a plus.

• Experience in reservations, customer service, or golf operations is preferred.

• Strong communication (Verbal & Written).

• Able to multitask and work under pressure during peak booking hours.

• Familiarity with reservation systems and Microsoft Office.

• Willing to work shift, including weekends and public holidays.

• Basic English and Bahasa Malaysia required; Mandarin is an advantage.

Reception and Customer Service

• Greet all arriving guests politely and offer information about golfing, driving range, and related facilities.

• Respond to customer inquiries regarding services, pricing, packages, and general information.

• Assist guests with check-in, registration, and issuance of game cards while maintaining a professional and friendly attitude

Reservation Management

• Handle bookings via phone, WeChat, email, and walk-ins efficiently.

• Accurately input reservation details including date, time, number of players, package, and special requests.

• Follow up on booking changes, cancellations, or rescheduling, and ensure timely updates in the system and to relevant departments.

Coordination and Communication

• Maintain effective communication with caddie team, driving range, golf cart team, F&B, and other departments to ensure seamless service delivery.

• Adjust tee times or make temporary arrangements during peak hours and promptly inform on-ground staff.

• Record daily bookings, check-ins, and irregular situations for operational reference.

System and Administrative Tasks

• Proficient in using booking systems, POS cashier systems, and membership software.

• Organize customer profiles, playing records, billing documents, and signed slips.

• Assist in bill printing, transaction verification, and payment processing.

Customer Relationship Management

• Familiarize with preferences of regulars, VIPs, and members to offer personalized service.

• Help collect customer feedback and suggestions to improve service quality.

• When necessary, assist in handling complaints or issues and report to supervisor promptly.

Other Duties as Assigned

• Carry out any other tasks assigned by the supervisor as required.

• Free parking
• Health insurance
• Maternity leave
• Meal provided