Operations Supervisor (5 months): You will learn American methodologies for supervising F&B outlet staff; learn to monitor and supervise set up and maintenance of outlets to ensure that they meet standards; assist in the interaction with guests to ensure a positive guest experience; learn to ensure availability of staff, inventories, and equipment to ensure standards are met; learn the process of supervision and coaching of staff; assist with pre-shift meetings; learn process for scheduling team members based on business demands; assist in the completion of productivity reports and requisitions. You will learn to inspect guest rooms and public spaces in Housekeeping department to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar, and linen; learn to supervise performance of all team members; produce schedules for employees following staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions following established standards; evaluate, coach, counsel and provide leadership support.
More information about HRC International here.
The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel - a high-end boutique alternative to all the nearby classic luxury chains. This is a true one-off, a labor of love by its owners, who sought in its décor and atmosphere to pay tribute to their native Hong Kong. Enjoy amenities including complimentary wi-fi, Soundfreaq docking station, and luxurious Penhaligon’s Quercus bath amenities. Conveniently located in a coveted area minutes from the airport and downtown, we're close to local sights like the CNN Center, Georgia Aquarium, The World of Coca-Cola, Fern Bank Museum, Atlanta Zoo, Stone Mountain Park and Underground Atlanta.
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Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
Cashiering duties and maintain accurate cash float
Front Desk Supervisor (4 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
More information about HRC International here.
The Battle House Renaissance Mobile Hotel & Spa is located in the heart of downtown, near an array of attractions such as the USS Alabama Battleship Memorial Park, Mobile Civic Center and Mobile Alabama Cruise Terminal. After an adventurous outing, treat yourself to a rejuvenating massage and facial at our full-service spa. Experience even more relaxation in our accommodations boasting Southern style, complimentary Wi-Fi, plush bedding and room service.
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