Maintain detailed system documentation, including Functional and Technical Specifications, Test Plans for various kinds of testing, and user & operation manuals, deployment procedures as well as contingency procedures
Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
The person needs to be well self-motivated for deliveries and innovation, strong technical background on DDR interface, also with good communication skills.
Client Relations & Feedback Loops: Act as a key client touchpoint, hosting internal quality control (QC) reviews and translating client feedback into clear, actionable changes for the editing team.