Consistently looking to increase satisfaction levels for guests
Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the managers for the operations look and feel, including but not limited to the overall decor and atmosphere of the outlet
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Use specific kitchen machinery such as ice cream dispensers, kitchen utensils and espresso machines to create customized hot and cold beverages according to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, trays, sweeping and mopping floors, washing and sanitizing kitchen utensils, and any areas in the restaurant.
Communicate effectively with team members and resolve any interpersonal issues as needed.
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Communicating client’s needs to respective departments, handle any issues that may arise, coordinate with suppliers and respective internal departments to resolve issues to maximise guest satisfaction
Provide feedback to Sales Leadership on market situation and competitors’ activities
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Deliver exceptional table service, ensuring prompt and efficient food and beverage delivery while maintaining a clean and organized dining area through water refills and plate clearing.
Process payments and ensure a smooth checkout experience.
Contribute to a positive and energetic atmosphere by engaging with guests and fostering a sense of community.
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