Our client is a leading healthcare institution with a strong footprint in Singapore and Malaysia. As they embark on a high-growth strategy, there is an opportunity for a seasoned professional in operations to join them in this newly created role.
Role
Reporting directly to the Group Chief Executive Officer, you will lead all non-clinical operations across the Group's businesses. This is a highly visible leadership position responsible for driving operational excellence, platform integration, business scalability and service quality across the healthcare environment. You will oversee the operational readiness and commissioning of new entities, ensuring successful setup through effective planning, workforce deployment, process implementation and stakeholder management. In parallel, you will drive the integration of operating models across the platform, strengthening organisational alignment, operational consistency and performance outcomes.
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Monitor the progress of various projects, ensuring that construction and operational activities are carried out according to the established timelines and quality standards
Lead, mentor, and manage the team, fostering a high-performance culture and promoting professional growth
Identify potential risks and develop strategies to mitigate them, ensuring that projects and operations adhere to relevant safety standards, regulations, and industry best practices
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Collaborate with Clinic Managers, Nurse Managers, and other stakeholders to resolve operational and system-related issues
Monitor patient flow and service efficiency (including registration, admissions, billing, and waiting time), and manage resource allocation effectively
Handle feedback and complaints, support workflow improvements, and perform additional duties as assigned by Reporting Officer/HOD
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Strong team player with excellent planning, analytical and critical thinking skills
Proficiency with business intelligence and analytics platforms (Oracle Business Intelligence, Tableau) and analytical software (SPSS, SAS, Stata or R) will be an advantage
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Lead and support the implementation of hospital initiatives in alignment with national and cluster-level strategies and directives.Manage and support departmental projects, tracking progress, mitigating risks, and ensuring timely, on-budget delivery of objectives.Perform in-depth data quality reviews to detect, validate and flag anomalies for follow-up.Monitor key performance indicators as well as support analysis and reporting to inform decision-making processes.Manage procurement projects end-to-end, including coordinating across multiple stakeholders to gather required information, and develop justifications to secure funding approval.Collaborate across clinical and non-clinical teams to deliver patient-centric initiatives, operational strategies and sustainable care models.Develop and maintain management reports and documentation that provide insights into operational performance, project progress, and resource utilization to support strategic decision-making.Drive process improvements and maintain service quality standards to drive excellence in patient care.Oversee general administration and/or HR matters within the team and oversee staff under your supervision, to ensure smooth operations.
JOB REQUIREMENTS
Good Bachelor's degree in any discipline, with at least 8-10 years of relevant experience, preferably in healthcare administration.Candidates with prior experience in hospital clinical operations or healthcare administration will have an added advantage, although this is not a pre-requisite.Organised, meticulous individual with excellent command of written and spoken English, strong interpersonal skills and good project management skills.Ability to work in a team and build relationships with a diverse group of stakeholders at all levels.Takes initiative, manage competing priorities under pressure and work independently in a fast-paced environment.Self-motivated, enthusiastic about learning on the job and willing to go the extra mile to see things through.Proficient in Microsoft Office (Word, Excel, Powerpoint).Strong numerical proficiency and comfortable translating data into insights. * We will offer the successful candidate an appropriate job title that aligns with TTSH's designation framework and commensurates with his/her relevant years of work experience.
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Lead and support the implementation of hospital initiatives in alignment with national and cluster-level strategies and directives.Manage and support departmental projects, tracking progress, mitigating risks, and ensuring timely, on-budget delivery of objectives.Perform in-depth data quality reviews to detect, validate and flag anomalies for follow-up.Monitor key performance indicators as well as support analysis and reporting to inform decision-making processes.Manage procurement projects end-to-end, including coordinating across multiple stakeholders to gather required information, and develop justifications to secure funding approval.Collaborate across clinical and non-clinical teams to deliver patient-centric initiatives, operational strategies and sustainable care models.Develop and maintain management reports and documentation that provide insights into operational performance, project progress, and resource utilization to support strategic decision-making.Drive process improvements and maintain service quality standards to drive excellence in patient care.Oversee general administration and/or HR matters within the team and oversee staff under your supervision, to ensure smooth operations.
JOB REQUIREMENTS
Good Bachelor's degree in any discipline, with at least 8-10 years of relevant experience, preferably in healthcare administration.Candidates with prior experience in hospital clinical operations or healthcare administration will have an added advantage, although this is not a pre-requisite.Organised, meticulous individual with excellent command of written and spoken English, strong interpersonal skills and good project management skills.Ability to work in a team and build relationships with a diverse group of stakeholders at all levels.Takes initiative, manage competing priorities under pressure and work independently in a fast-paced environment.Self-motivated, enthusiastic about learning on the job and willing to go the extra mile to see things through.Proficient in Microsoft Office (Word, Excel, Powerpoint).Strong numerical proficiency and comfortable translating data into insights. * We will offer the successful candidate an appropriate job title that aligns with TTSH's designation framework and commensurates with his/her relevant years of work experience.
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