Implementation to ensure CIB on-boarding fulfillment is completed within SLA and with high customer satisfaction.
Manage migration projects to keep the customers up to date with latest system enhancements and to align with business' initiatives.
Collaborate with other teams in the business unit to meet business needs and objectives including supporting promotional campaigns and keeping customers’ satisfaction.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Primary point of contact between the cluster and the senior management team of the Bank;
Provide leadership and guidance to the branches, develop and implement strategies that enable each component of the cluster to achieve their goals. This involves fostering a collaborative work environment,
promoting effective communication, and cultivating cohesive teamwork among the different units;
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Review documents submitted to identify and verify Private Banking (PB) clients including identify complex ownership structures and understand legal arrangement of corporate entities
Provide guidance Relationship Managers (RM) with SOW journey write-up as required
Liaise with Compliance Team as 1.5 to ensure quality Account opening, Periodic review and Triggering Event Review submission.
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We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Expert Training: Conduct high-touch training sessions on the internet banking portal and mobile banking capabilities. Drive "self-service" proficiency by educating users on administrative functions.
Voice of the Client: Conduct outbound calls to customers who submitted neutral or negative CSAT scores to understand the root cause of their dissatisfaction. Partner with product teams to develop and prioritize feature enhancements based on clients' experiences.
AI Initiative: A proactive Operations & AI Automation Intern to analyze business and operations workflows and deploy AI-driven process improvements. In this role, you will leverage AI tools like Google’s Gemini ecosystem—including NotebookLM, custom Gemini Gems, and Workspace Studio—to eliminate operational bottlenecks, automate documentation creation, and scale team efficiency across the organization
Other Assigned Tasks: You will also execute various assignments or tasks as directed by the Head of Department.
Agile Ad-Hoc Requests: Support senior team members in preparing high-priority data pulls and visual slides for the CFO and senior leadership.
Earnings Season Execution: Support the rapid collection and compilation of competitor financial data immediately following quarterly bank earnings announcements.
Peer Comparison Packs: Assist in preparing analytical decks comparing the Top 5 Malaysian Banks (MBB, CIMB, PBB, RHB, & AMMB) against HLBG to highlight market trends and performance gaps.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.