Product Lifecycle Management: Manage the product lifecycle from development to launch, ensuring products meet market needs and regulatory requirements.
Coordinate with R&D and regulatory teams to guide products through development stages, clinical trials, and approvals.
Ensure timely product launches by managing timelines, resources, and key stakeholders.
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Works with suppliers on improving Scorecards and KPIs
Ensures adequate capacity exists in the supply chain for components of assigned products, coordinates forecasts, ensures end of life requirements are flowed down
Maintain DDMRP (Demand Driven MRP) programs such as Kanban and safety stock replenishment contracts inclusive of analyzing and updating quantities, maintaining proper ERP system set up, keeping applicable contractual liabilities and amendments current, mitigating Ichor’s liability, resolving delivery discrepancies, providing forecasts to suppliers and ensuring suppliers are performing to contractual service levels
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Fiber & Copper Testing: Perform comprehensive Layer 1 through Layer 3 testing, including fiber characterization, OTDR testing, light level measurements, and RFC 2544 / Y.1564 Ethernet loopback testing.
Troubleshooting & Maintenance: Diagnose and resolve complex circuit issues, packet loss, latency, and physical layer faults using network analyzers and test sets.
Cross-Connects & Cabling: Run, terminate, and dress Cat6, single-mode/multi-mode fiber patch cables, and coordinate inside wiring extensions.
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Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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Perform data entry tasks accurately and with attention to detail.
Report any discrepancies or errors in documents or processes to the superior promptly.
Generate system transactions such as Goods Receipt (GR), Goods Issue (GI), Delivery Note (DN), and other related documents based on supporting records.
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Monitor account health and proactively identify service gaps, risks, and opportunities to improve the brand experience.
Maintain accurate account records, action plans, communications, and follow-ups in the CRM or relevant systems.
Receive, assess, and coordinate brand concerns, support requests, and operational escalations through the appropriate ticketing and communication channels.
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· Tax Planning: analysing tax laws and regulations to identify opportunities for minimizing tax liabilities while ensuring compliance
· External Stakeholder Engagement: Liaise and collaborate with external parties including potential investors, bankers, auditors, tax agents, legal counsel, and government authorities to ensure compliance, manage financial risks, and maintain robust relationships vital to the company's financial well-being.
· Corporate Exercises and M&A: Lead and execute corporate exercises when necessary, evaluate potential mergers, acquisitions, and strategic partnerships, conducting thorough due diligence, and contributing to negotiations and deal structuring.
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