Manage team member relations: Guide employee relations, conflict resolution, and labour contract compliance, including grievance handling and negotiations
Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Promote cross-department collaboration: Foster strong, positive relationships between Front of House and Back of House teams to ensure seamless operations.
Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
Under the direction and supervision of senior attorneys, provide advice to business partners in accordance with Hilton’s policies, procedures and past practices, so similar matters are handled consistently and directly.