Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
+8
Posted
24 days ago
Chat Available
You can chat with the employer only after applying for this job.
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
+8
Posted
24 days ago
Chat Available
You can chat with the employer only after applying for this job.
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
+8
Posted
24 days ago
Chat Available
You can chat with the employer only after applying for this job.
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
* Bertanggungjawab memantau rangkaian transmisi pelanggan secara real-time (24/7), khususnya melibatkan infrastruktur OTN/DWDM dalam persekitaran multi-vendor.
* Memastikan sebarang insiden rangkaian dapat dikesan dengan cepat dan berkesan.
* Melakukan logging serta membuat escalation insiden rangkaian kepada pelanggan dan principal vendor mengikut prosedur yang ditetapkan.
...
Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
...
Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
...
Operations & Compliance: Support daily IT operations and ensure all activities align with the company's established IT policies, security protocols, and operational standards.
Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Basic understanding of hardware, software troubleshooting, and networking concepts.
...
Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
...