Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools.
Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
Report and escalate issues to supervisor if necessary
...
Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools.
Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
Report and escalate issues to supervisor if necessary
...