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100+ Help Desk Jobs in Federal Territory - September 2026 - High Salaries
Showing 103 jobs results for
"help desk"
in Federal Territory
Never miss any updates for Help Desk jobs in Federal Territory
Manage Alert
MYR3,000 - MYR4,000 Per Month
KL City
- Monitor RMM and Monitoring platforms as support tools at 24/7
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process ...
Posted
a day ago
Undisclosed
KL City
- Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
- Collaborate with other team members to ensure timely and effective resolution of customer issues
- Deliver quality customer services to members and other stakeholders ...
Posted
15 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Escalate issues according to procedures.
- Meet KPI/SLA targets.
- Follow operational procedures and quality standards. ...
Posted
4 days ago
Undisclosed
KL City
- Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
- Collaborate with other team members to ensure timely and effective resolution of customer issues
- Deliver quality customer services to members and other stakeholders ...
Posted
25 days ago
Undisclosed
KL City
- Working knowledge of common operating systems (such as Windows, macOS, and Linux) and basic system configuration and administration.
- Relevant certifications (e.g., CompTIA A+, Microsoft or similar) or equivalent practical experience in IT support environments.
- Strong communication and customer service skills, with the ability to explain technical issues in clear, accessible language. ...
Posted
3 days ago
Undisclosed
KL City
- Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
- Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
- Manages the status of issues raised and ensure they are resolved effectively in a timely manner. ...
Posted
3 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Install and configure Windows, ChromeOS and relevant drivers.
- Perform testing and Quality Control (QC) on refurbished laptops.
- Test screen, keyboard, touchpad, battery, WiFi, Bluetooth, USB ports, speakers, camera and other functions. ...
Posted
2 days ago
CONTINENTAL PLATFORM (M) SDN BHD
MYR700 - MYR900 Per Month
KL City
- Responsibilities:
- · Support the technical team in answering customer and sales team queries.
- · Assist in identifying and solving basic equipment or lubrication-related issues. ...
Posted
a day ago
Accenture Southeast Asia
Undisclosed
KL City
- Monitor service desk queues and ensure incidents are resolved within agreed service level targets.
- Provide clear and professional communication to users regarding issue status, resolutions, and service updates.
- Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives. ...
Posted
a day ago
Undisclosed
KL City
- Research and investigate technical issues reported by customers or identified internally
- Complete data insights and impact monitoring on flows and codes that are deployed
- Approach problems systematically, analyze root causes, and propose effective solutions outside of the coding fields relevant to customer journeys on foodpanda applications ...
Posted
11 hours ago
MYR2,400 - MYR2,400 Per Month
KL City
- Perform initial troubleshooting and diagnosis.
- Provide step-by-step guidance to users where applicable.
- Ensure proper ticket categorisation, prioritisation and assignment. ...
Posted
4 days ago
Undisclosed
KL City
- PREFERRED QUALIFICATIONS
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience. ...
Posted
4 days ago
Undisclosed
KL City
- Other desired certifications / preferred skills other qualifications:
- Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) orMicrosoft 365 certifications (MD-102, MS-102, or equivalent) orNetworking certifications (CCNA or equivalent)
- Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Posted
5 days ago
Undisclosed
KL City
- Application Support Analyst: investigate problems in live applications and help users keep working.
- Up to 12 weeks of hands-on training in the FDM Skills Lab
- Client project work with leading local and global organisations ...
Posted
5 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
5 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
5 days ago
Undisclosed
KL City
- Maintain AV conferencing systems, access control, CCTV, IP telephony and multi-function printers;
- Administer DNS and DHCP network services, and independently resolve a wide range of network incidents;
- Manage full lifecycle of IT assets: requirement gathering, procurement, inventory record, maintenance, periodic audit and asset retirement; ...
Posted
7 days ago
Transcosmos Malaysia (TCMY)
MYR9,000 - MYR10,000 Per Month
KL City
- § Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
- § Compose thoughtful, personalized responses for a variety of end user requests
- § Effectively resolve enquiries from end users in a considerate, accurate, and timely manner ...
Posted
8 days ago
Undisclosed
KL City
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
- Mobile and broadband reimbursement ...
Posted
8 days ago
Undisclosed
KL City
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
- System Maintenance & Updates:
- Monitor application performance, ensuring optimal functionality and uptime. ...
Posted
8 days ago
MYR2,800 - MYR4,500 Per Month
KL City
- To update stock data from time to time to ensure the accuracy of data.
- To participate in physical stock checks when required.
- To make entries of PO, SO Invoice, DO, GRN into the system. ...
Posted
8 days ago
Undisclosed
KL City
- Monitor application performance, ensuring optimal functionality and uptime.
- Coordinate with development teams to implement software updates, patches, and enhancements.
- Frequent night activity may be needed for system update and maintenance activity ...
Posted
8 days ago
Undisclosed
KL City
- Perform structured assessment of each case based on evidence, transaction data, and eligibility criteria
- Apply consistent decision frameworks to determine outcomes (approve, reject, goodwill)
- Balance customer fairness with risk and financial exposure ...
Posted
8 days ago
Undisclosed
KL City
- Conduct factory acceptance tests, testing and commissioning procedures for all Kenann products.
- Conduct training and product presentations for end users when required.
- Prepare submission documents for tenders. ...
Posted
9 days ago
Undisclosed
KL City
- Complete all administrative activities promptly and accurately while complying with internal procedures, service standards, and regulatory requirements.
- Assist in the handling and resolution of customer complaints, ensuring issues are managed professionally and efficiently.
- Develop and maintain strong knowledge of products, services, operating procedures, guidelines, and customer service practices to provide accurate information and support. ...
Posted
9 days ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
9 days ago
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