Contribute to patient care by facilitating ACP discussions and completing advance care plans that meet patients’ needs
Ensure patients and their families/care providers and healthcare stakeholders have access to patients’ ACP documentation via soft/hard copies of the ACP Form.
Seamless and timely access to the documentation on the patients’ ACP Discussion Worksheet to all care providers.
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Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:
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Insurance & Financial Administration: Handle patient invoicing, process daily payments (Cash, NETS, Credit), assist with administrative paperwork, and manage insurance billing matters and claims processing.
Doctor Relations & Outreach: Proactively liaise with existing and potential new medical doctors to build and maintain strong, professional referral relationships.
Inventory & Stock Management: Monitor, count, and restock clinic supplies and medical inventory to ensure smooth, uninterrupted operations.
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