Team & Multi-Project Management: Adopt tiered management and standardized delivery SOPs to manage multiple client projects simultaneously. Train local overseas hosts and junior operators to solve execution and language barriers and improve overall team efficiency.
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Cross-Functional Coordination: Coordinate closely with Procurement, Sales, HR, and external logistics carriers to streamline cross-departmental handoffs and handle operational escalations.