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41 Guest Relations Jobs in Selangor - September 2026 - High Salaries
Showing 41 jobs results for
"guest relations"
in Selangor
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Undisclosed
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- PREFERRED QUALIFICATIONS ...
Posted
a month ago
Undisclosed
Sunway City
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
Damansara Jaya
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
Bandar Bukit Raja
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
Ulu Kelang
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
Ampang Jaya Municipal Council
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Undisclosed
Sunway City
- Ensure SOP compliance at all touch points
- Minimum SPM with good command of Bahasa Malaysia and English.
- Knowledgeable and experience in retail, F&B and servicing line is an added advantage. ...
Posted
a month ago
Operation Manager (Mandarin Speaker)
MYR5,000 - MYR10,000 Per Month
+Additional Compensation
Near Train Station
This company is close to train station
- Monitor operational costs, KPIs, and reporting
- Handle problem-solving and decision-making for operational issues
Workflow coordination
Process & SOP management
Skills Required
Workflow coordination
Process & SOP management
Problem-solving
+1
Posted
13 days ago
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