Basic proficiency with digital tools such as property management systems, messaging apps, and spreadsheets; familiarity with Airbnb or short-term rental platforms is a plus.
• Serve as the main point of contact for VIP and long-stay guests (14 days or longer).• Anticipate guest needs and ensure all departments are fully briefed on preferences and requirements.• Build strong guest relationships to enhance comfort, loyalty, and satisfaction throughout their stay.• Ensure personalised service delivery aligned with guest expectations and brand standards.
Provide on-site support during events, premieres, launches, and entertainment activities to ensure smooth guest management and positive public engagement.
Monitor and report to Manager of inter Corporate Centre Divisions/Operating Companies/Subsidiaries Transformation Management issues to ensure effectiveness of core and cross-functional transformation processes of the company