Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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· To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
· To check and process all documents pertaining to EDP functions (TRAs, TOs, SIAs, SRA, Arrivals) and related documents are processed accurately in accordance to stipulated SOPs.
· To ensure all pick waves received are processed, checked and distributed promptly.
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Compliance & Safety: Maintain strict adherence to site safety standards, company guidelines, ISO 9001 Quality Manuals, and HSE (Health, Safety, and Environment) systems.
Process Improvement: Assist in evaluating working practices to identify operational improvements and support administrative tasks related to service contracts.
Currently pursuing a Diploma in Instrumentation, Electrical, Electronic, Mechatronics, or a related technical discipline.
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Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
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Process Standardization: Drive harmonization of GL workflows across diverse APAC markets, eliminating localized redundancies.
Technology Enablement: Leverage Oracle ERP capabilities and tools to accelerate closing cycles and improve financial accuracy.
Lean Execution: Foster a continuous improvement culture using Lean Six Sigma principles, partnering with CI leaders to optimize processes and minimize manual effort.
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In addition, the role is responsible for developing country logistics capabilities, expanding the 2PL and supplier network, supporting business growth initiatives, evaluating operational solutions and partnering with Commercial teams to strengthen customer relationships and sustainable growth.
Develop functional plans aligned with Regional, Divisional and Corporate objectives.
Collaborate with stakeholders to achieve desired business outcomes and protect company and customer assets.
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Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
Implement, monitor and continuously improve sales capability measurement tools and management reporting.
Review and update SFE training materials for work streams such as call planning, incentive planning and field sales reporting; deliver live training as needed.
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Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.
Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.
Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.
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