This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.Key Responsibilities
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Data-Driven Account Growth: Establish robust Joint Business Plans (JBPs) with key accounts, leveraging sales data to forecast predictability—a critical metric for corporate scaling.
Supply Chain Alignment: Coordinate closely with logistics teams to ensure reliable, high-standard cold-chain delivery performance across the region.
Minimum a Diploma in Business, Marketing, or a related field.
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This is a hands-on role with responsibility, suited for someone who wants to strengthen their experience in retail operations and customer-facing roles.Key Responsibilities
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Interact with clients in a friendly and professional manner, assist them in verifying the package count and external condition, and ensure the completion and return of electronic or paper Proof of Delivery (POD).
Record and report any exceptions encountered during transit (e.g., traffic controls, vehicle breakdowns, last-minute client changes) and promptly communicate with the dispatch or customer service team.
Comply with Malaysian traffic laws and company vehicle management policies. Maintain a clean driving record with zero violations or cargo damage.
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Plan and lead performance marketing for key commercial campaigns including CNY, 11.11, 12.12, mid-year sales, and Christmas
Manage 7-figure annual ad budgets across Malaysia, Singapore, Indonesia, Hong Kong, Vietnam and other SEA markets with full accountability for spend pacing and returns
Own the CRM strategy and roadmap, managing the full customer lifecycle from first purchase through to retention and reactivation
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You will be working closely with the founder and will play a key role in building the company’s online presence, increasing brand visibility, generating sales, and growing the business beyond its current WhatsApp B2B network.