For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Liaise with the outsourced accounting firm on company-account administrative matters, including document collection, payment-voucher support, expense claims, invoices, supporting documents, and information follow-up.
Liaise with the marketing team, designers, printing vendors, logistics providers, and POS/IT support teams to ensure all campaign materials, POP displays, promotional tools, and operational requirements are delivered accurately and on schedule.